General Terms And Conditions




1. Scope of application 

The following conditions of use apply to all parts of the TROLLART online shop.

Our online shop is aimed exclusively at consumers.

The consumer is any natural person who enters into a legal transaction for purposes which, for the most part, cannot be attributed to either his or her commercial or self-employed professional activity. Entrepreneur is a natural or legal person or a legal partnership that acts in the exercise of its commercial or independent professional activity when entering into a legal transaction.

2. Contracting partner, contract conclusion

The purchase agreement comes into being with TROLLART.

By offering the products in the online shop, we make a binding offer at the conclusion of the contract on these items. You first can place our products in the shopping cart without obligation and correct your entries at any time before sending your binding order, using the corrective aids provided for and explained in the order process. The contract is concluded by clicking on the order button to accept the offer of the goods contained in the shopping cart. Immediately after submitting the order, you will receive confirmation by e-mail.

3. Contract language, contract text storage

The language available for the conclusion of the contract is German.

We store the text of the contract and send you the order data and our terms and conditions by e-mail. You can view the text of the contract in our customer login.

4. Delivery conditions

In addition to the product prices quoted, shipping costs are added. You can find out more about the amount of shipping costs at the offers.

We only deliver by shipping. Unfortunately, it is not possible to collect the goods.

We do not deliver to packing stations.

5. Payment

In our shop, the following payment methods are available to you:

Prepayment via bank transfer

If you select prepayment, we will send you our bank details in separate e-mail and deliver the goods after receipt of payment.


With PayPal, we offer you different payment methods as PayPal services. You will be forwarded to the website of the online provider PayPal. There you can provide your payment details, confirm the use of your data by PayPal and the payment order to PayPal.

If you have chosen the PayPal payment method, in order to be able to pay the invoice amount, you must be registered there or register and legitimize with your access details. PayPal automatically carries out the payment transaction immediately after the payment order has been confirmed. More information, you will get at the ordering process.

If you have chosen the credit card payment method, you do not need to be registered with PayPal in order to be able to pay the invoice amount. The payment transaction will be carried out by your credit card at PayPal's request immediately after confirmation of the payment order and after your legitimacy as a legitimate cardholder. More information, you will get at the ordering process.

6. Reservation of title

The goods remain our property until full payment has been made.

7. Guarantee

The statutory right to liability applies. Information on any additional guarantees that may apply and their exact conditions can be found on the product and on special information pages in the online shop.

8. Liability

We are always unrestricted for claims caused by damages caused by us, our legal representatives or vicarious agents.

  • In the event of injury to life, body or health,

  • In the event of intentional or grossly negligent breach of duty,

  • In the case of warranty promises, as far as agreed, or

  • To the extent that the scope of the Product Liability Act is opened.

In the event of breach of essential contractual obligations, the fulfilment of which makes the proper implementation of the contract possible in the first place and on whose compliance the contracting partner may regularly rely, (cardinal obligations) by slight negligence on the part of us, our legal representatives or vicarious agents shall be liable in height limited to the foreseeable damage foreseen at the conclusion of the contract, the occurrence of which must typically be expected. In addition, claims for damages are excluded.

9. Dispute resolution

The European Commission provides an online dispute resolution (OS) platform:

We are endeavouring to resolve any differences of opinion arising from our contractual relationship in a consensual manner. Please contact us if necessary so that we can find a solution together.

We are not obliged and unwilling to participate in an out-of-court arbitration before a consumer arbitration board.