Cancellation Instructions


of revocation

Consumers have the right to revoke within 14 days.

Without giving reason, you may, within 14 days, revoke your contract. The timeframe in which this is possible starts on the day that you, or a third party named by you and who is not the deliverer of the goods, takes possession of the goods.

In order to make use of your right of revocation, you have to inform us (TROLLART, Gudrun Schön, Amselweg 16, 35444 Biebertal, Hessen, info(at), Telefon: 004964098080411 ) in writing (e.g. by a postal letter, a fax or an e-mail) about your decision to revoke the contract. For this, you may use our Sample Form of Revocation, but are not forced to do so.

In order to comply with the revocation deadline it is necessary to send the notice before the time frame of 14 days has been exceeded.

Consequences of revocation

If and when you revoke the contract, we will reimburse you all payments received from you for said contract, including delivery fees (with the exception of additional delivery fees that may have occurred by your choosing a more expensive delivery method than the cheapest one recommended by us). This reimbursement will occur immediately within 14 days after having received your revocation and will be processed using the same means of payment used by you in your original transaction, unless we have explicitly made a different arrangement with you. Under no circumstances will fees be deducted from the reimbursement. We have the right to object to reimbursement until our goods have been returned and received or until you have proven that you have returned the goods, depending on which occurs first.

You are obliged to return the goods immediately within 14 days after your notice of revocation.

In order to comply with the return of goods deadline it is necessary to send or effect delivery before the time frame of 14 days has been exceeded. Shipping, packaging and delivery fees for returning goods are covered by you, the customer. You will only be held accountable for depreciation of our goods if said depreciation has not been caused by the necessary handling of the goods in order to appraise condition, attributes, or functionality of said goods.

Your right of revocation does not cover the following contracts:

  • contracts for delivery of goods which have not been prefabricated but for whose fabrication an individual consumer choice or stipulation has been made or which have been clearly adjusted to meet personal requirements of the consumer.